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ASIX Electronics
AX58100
2/3-Port EtherCAT Slave Controller (ESC) with 2 Embedded PHYs
ASIX Electronics
AXM23001
IEEE 802.11b/g/n IoT WiFi Module Board
ASIX Electronics
AX88179
USB 3.0 to 10/100/1000M Gigabit Ethernet Controller

Home >> Support >>  Support Request Form

Support Request Form
Basic Customer Information
*Company Name :
*Company Website :
*Contact Name :
*Title / Function :
*Office Phone :
*Office E-mail :
*Country:
*Sex:
*Request from designer or end user:
Request Information
*Asix Product Name :
Embedded Ethernet ICs
 Non-PCI Gigabit Ethernet
 
AX88180
 Non-PCI Fast Ethernet
 
AX88782 AX88796C AX88796B AX88796A
 MII/RMII Fast Ethernet
 
AX88613
SuperSpeed USB-to-LAN ICs
 USB 3.0 to Gigabit Ethernet
 
AX88179
 USB 2.0 to Gigabit Ethernet
 
AX88178A AX88178
 USB 2.0 to Fast Ethernet
 
AX88772C AX88772B AX88772A AX88172A AX88772
EtherCAT/Industrial Ethernet ICs
 EtherCAT
 
AX58100
Embedded Network/USB SoCs
 Embedded Wi-Fi SoC
 
AX22001
 Embedded Ethernet SoC
 
AX11001 AX11005 AX11015
 USB KVM Switch SoC
 
AX68002 AX68004
I/O Connectivity ICs
 PCIe Bridge
 
AX99100 MCS9900 MCS9901 MCS9904 MCS9922
MCS9990
 PCI Bridge
 
MCS9865 MCS9845 MCS9835 MCS9820 MCS9815
MCS9805
 USB Bridge
 
AX78140 AX78120 MCS7715
 RS-232/RS-485 Transceivers
  5V RS232 Transceiver
 
ZT202E ZT232E ZT211E ZT213AE ZT213E
ZT213F
  3V RS232 Transceiver
 
ZT3220E ZT3221E ZT3222E ZT3222F ZT3223E
ZT3232E ZT3232F ZT3241E ZT3243E ZT3243F
ZT1385E
  5V RS485 Transceiver
 
ZT483E ZT485E ZT488E ZT489E ZT490E
ZT491E ZT487E ZT483H ZT485H ZT488H
ZT489H ZT490H ZT491H ZT13085E ZT3087E
  3V RS485 Transceiver
 
ZT3483E ZT3485E ZT3488E ZT3490E ZT3491E
ZT3070E ZT3072E ZT3073E ZT3075E ZT3076E
ZT3078E
 EL Drivers
 
ZSP4403 ZSP4412A ZSP4422A ZSP4423 ZSP4491
Embedded Wireless Modules
 Embedded Wi-Fi Modules
 
AXM23001 AXM22001-2A-C
 Embedded Bluetooth Modules
 
AXB021 AXB031 AXB032 AXB033 AXB051
AXB052 AXB081
*Application Type/MCU/OS :
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*Forecast Quantity :
*Support Request Type :
Detail Request Description :
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Home >> Privacy Policy

This Privacy Policy states the privacy practices of ASIX Electronics Corporation (hereinafter referred to as “ASIX”, “we”, “our” or “us”) regarding the collection,' use and disclosure of your personal information through ASIX website (www.asix.com.tw) and any services, both online and offline we provide (hereinafter referred to as “ASIX Services”). If you are a minor, you shall access or use ASIX Services only after your parents (or your guardian) read and agree our Privacy Policy. The use, access or submission of your personal information to ASIX Services will be deemed as your acceptance of the Privacy Policy. We encourage you to read this Privacy Policy carefully.

Information ASIX Collects
While accessing ASIX Services, we may need to collect the following personal information (hereinafter referred to as “Personal Information”) from you in order to identify you individually and provide you adequate services.

  • Your name, company name/website, job title, telephone number, e-mail address, gender, project schedule/forecast quantity, etc. while registering MyASIX membership account or requesting ASIX Services via ASIX Customer Support Request Form.
  • Your resume, working experiences or related information while applying for ASIX jobs.
  • Your name, mailing/shipping/billing address, contact information, telephone number, e-mail address, credit card number or other payment service information, etc. when you make a purchase of our products or certain customer services. If you are not the recipient, you need to acquire prior permission from the recipient before providing us the information.

We may also collect other non-personal information such as your hardware configuration, computer/platform or device characteristics, browser type, operating system, time zone setting, log messages, etc. in order to provide you adequate supporting while asking for ASIX Services.

Use of Personal Information
We may use the Personal Information for the following commercial purposes:

  • To recognize you when you log in MyASIX membership account and to authorize you to access MyASIX membership services
  • To respond to your customer support requests or questions through emails, phone calls or text messages, etc.
  • To process the information and documentation of your purchase order (such as purchase invoices, proof of purchase, etc.) and deliver you the purchased products or services
  • To transfer the information to our authorized service providers or agents to support your requests or questions
  • To consider you as our employment when you submit a job application
  • To obtain users feedback and to analyze users experiences to improve ASIX products or ASIX Services
  • Any other purposes with your permission

Sharing Personal Information:
We will not share or disclose your Personal Information to any third parties without your permission except the following sharing cases.

  • We will only share or disclose your Personal Information to other third parties with your permission
  • We may disclose your Personal Information to our authorized service providers or agents who provide services for or on behalf of us and assist us to support the customer business/technical requests or questions such as providing customer support, delivering purchases and conducting billing, etc.
  • We may disclose your Personal Information to comply with applicable laws, legal processes and government requests, to exercise our legal rights or defend against legal claims, or to prevent any illegal activities, suspected fraud, etc.

As permitted by applicable law, we may disclose and share non-personal information without restriction. For instance, we may share the hardware configuration, operating system, browser type, etc. to our business partners in order to improve ASIX Services if necessary.

Management of Personal Information
We will retain your Personal Information for the period necessary to fulfill the purposes for which it was collected, or permitted by law. We will also delete your Personal Information per your request; you may contact us to process such request if necessary.

You also have the right to update and correct your Personal Information by logging in your MyASIX membership account and updating your account profile. If you have further inquiries about your Personal Information, please feel free to contact us for further support.

Store and Transfer of Personal Information
We may transfer your Personal Information to our services providers/agents located in different countries in order to provide you adequate services. You understand and consent to the transfer, storage, use or process of your Personal Information to ASIX and our service providers/agents who may be located in different countries. The transfer, storage, or process of your Personal Information, shall be subject to the Privacy Policy and applicable laws on privacy protection and personal information security.

Use of Cookies
We do not use cookies on our website to collect any information on or from our visitors/users.

Third-Party Links
ASIX Services may contain links to third-party websites such as YouTube, etc. which are outside of our control and are not covered by this Privacy Policy. We are not responsible for the privacy practices of such third-party services. If you have further questions about how these third parties collect, use and disclose your personal information, you should read their privacy policies carefully or contact them directly. This Privacy Policy applies to ASIX Services only.

Security
We appreciate your trust to share your Personal Information with ASIX. We take precautions to protect your Personal Information against unauthorized access, disclosure or theft. Even so, there is still an inherent risk of encountering an unexpected security breach in the whole world network environment. Please contact us for further improvement if you become aware of any potential security issues on ASIX Services.

Changes
We may change this Privacy Policy from time to time without notice. You are responsible for regularly reviewing the revised Privacy Policy posting on our website. Your continued use of ASIX Services after the revised Privacy Policy was posted on our website will be deemed as your acceptance of the revised Privacy Policy. We encourage you to read this revised Privacy Policy carefully.

Contact Us
If you have any inquiries, questions, comments or complaints about this Privacy Policy, please feel free to contact us and provide us your contact information and detailed descriptions of your requests or privacy concerns for further process.

ASIX Electronics Corp.
4F, No. 8, Hsin Ann Road, Hsinchu Science Park, Hsinchu, 30078, Taiwan, R.O.C.
TEL: 886-3-5799500
FAX: 886-3-5799558

Revised Date: Jun. 6th, 2018

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