Supply Chain Management
ASIX is adhere to the principle of sustainable operation, upholding beliefs such as compliance with regulations, fulfilling social responsibilities, and coexisting in an environmentally friendly manner. The company establishes positive interactions with its supply chain based on these principles. ASIX supply chain management policies focus on aspects such as human rights conduct guidelines, procurement policies, supply product quality management, green product management (including hazardous/restricted substances), and responsible minerals. Suppliers are required to protect labor rights, monitor supply quality, avoid using minerals sourced from armed conflict and human rights violation areas (Conflict Affected and High-Risk Areas (CAHRAs)), comply with green product regulations, and refrain from using hazardous substances, as well as sign related assurance declarations. The company prioritizes local sourcing and has an emergency response mechanism of the second sources to build a sustainable supply chain, reducing impacts on nature and the environment. This approach fosters close professional collaboration and creates a win-win long-term partnership with suppliers.
Supplier Code of Conduct Management
Procurement Policy
ASIX is an IC design company, so our primary procurement method involves ordering ICs and commissioning the production of finished IC products. Our supply chain is mainly composed of renowned domestic wafer foundries, assembly and testing factories. At the same time, our suppliers hold various management standard certifications, such as ISO 9001 Quality Management System, IATF 16949 Automotive Quality Management System, ISO 14001 Environmental Management System, QC 080000 Hazardous Substance Process Management System, and ISO 45001 Occupational Health and Safety Management System, among others. This indicates that ASIX supply chain possesses sufficient resources, product technology capabilities, environmental management (green factories), and occupational safety measures to meet ASIX needs.
Supplier Evaluation Criteria
ASIX implements a strict evaluation process for the procurement goods delivered by suppliers. Evaluations are conducted quarterly and annually, and are included in indicators such as quality objectives, KPIs, risk assessments, and opportunity evaluations.
The 2024 annual statistical report, the statistical results of Incoming Quality Control (IQC) for supplier shipments by quarter show that there were no returns of batches for any supplier. The number of rejected Lot was 0 ( Reject Lot Rate = 0%)
Annual Overall Supplier Capability Evaluation
ASIX focuses on the operational status, quality system management, and engineering capabilities of its key suppliers. Therefore, each year, self-assessment checklists or on-site audits at the suppliers' locations are utilized. In the 2024 evaluation, the average score of the 5 major suppliers was 88.8 points. Among them, two suppliers were rated as Excellent Suppliers, and three suppliers were rated as Qualified Suppliers.
Outsourcing Evaluation Criteria
ASIX implements a rigorous evaluation system for key outsourcing regarding the delivery of outsourced products. Evaluations are conducted on a quarterly and annual basis and are incorporated into quality objectives, KPIs, and risk and opportunity assessments.
The performance evaluation criteria and their respective weightings for quarterly assessments of outsourced products are as follows:
1. Outsourcing product quality (25%)
2. Whether nonconformity reports or corrective/preventive actions have been issued (15%)
3. Whether the outsourcing has any violations of green product regulations (25%)
4. Outsourcing on-time delivery rate (25%)
5. Outsourcing company cooperation and service attitude (10%)
Evaluation Criteria: Excellent Qualified Contractor (91 points or above); Qualified Contractor (81-90 points); Re-evaluation Needed (70-80 points); Not Qualified (69 points or below).
The 2024 annual statistics of incoming quality control (IQC) for major outsourcing purchase batches by quarter show that no batches were rejected each quarter, with zero rejected batches (rejection rate 0%).
In 2024, the delivery rate of major outsourcing production batch of the on-time delivery rate was evaluated in each quarter, and the statistical results showed that the actual delivery rate in each quarter was 100%.
Green Product Management
ASIX ensures compliance with international green product regulations by establishing the Green Product Management Procedure (S0202QA04) and Material Approval Procedure (S0102QA03) This procedure rigorously controls compliance from the product design phase through to the use of raw materials, manufacturing processes, and packaging materials, adhering to regulations on hazardous substances and restricted materials, with the aim of eliminating the use of harmful substances.
EU RoHS 2.0 Restricted Substances Survey
ASIX regularly reviews third-party test reports (e.g., from SGS) for the raw materials used in the IC (integrated circuit) products provided by suppliers, to ensure compliance with the EU RoHS 2.0 Restriction of Hazardous Substances Directive. The regulated concentration limits are as shown in the table below. After review, it has been confirmed that all raw material test reports for products in 2024 are 100% compliant; no restricted substances exceeding concentration limits were found, meeting regulatory requirements.
EU REACH SVHC Survey
ASIX regularly audits the IC (integrated circuit) products provided by suppliers to determine if they contain SVHCs (Substances of Very High Concern). SVHCs are chemicals that pose significant risks to the environment and human health due to their high toxicity. According to Article 58 of the REACH Regulation, the European Chemicals Agency (ECHA) identifies SVHCs among:
Conflict-Free Minerals Policy
To achieve responsible mineral sourcing, ASIX has established a Conflict-Free Minerals Policy. We commit to thoroughly investigating our supply chain to ensure that metals such as Gold (Au), Tantalum (Ta), Tungsten (W), Cobalt (Co), and Tin (Sn) are not sourced from conflict zones or obtained through illegal smuggling by non-state armed groups or illegal factions from the Democratic Republic of the Congo (DRC) or surrounding conflict-affected regions. Additionally, metals exported from the following countries do not meet the "Conflict-Free" standard: Democratic Republic of the Congo (DRC), Rwanda, Uganda, Burundi, Tanzania, and Kenya (as recognized by the United Nations Security Council as sources of minerals from the DRC).
Responsible Minerals Investigation
ASIX conducts responsible mineral sourcing investigations based on the Conflict Minerals Reporting Template (CMRT) and the Extended Conflict Minerals Reporting Template (EMRT) issued by the Responsible Minerals Initiative (RMI). In 2024, investigations of suppliers showed 100% compliance, with all used metal minerals listed on the approved smelter list. In 2025, we will continue to perform due diligence and require suppliers to regularly update their investigation information. If any non-compliant smelters are identified, we will strictly monitor the suppliers' corrective actions and ensure that they switch to compliant smelters.
Customer Service
ASIX places long-term collaboration at the core of its customer relationship management policy, working closely with supply chain partners—including foundries, design service providers, and packaging and testing houses—to ensure stable chip supply, high quality, and competitive pricing. The company is committed to building lasting relationships with key customers by delivering high-performance, cost-effective chip solutions along with prompt and professional technical support to meet customer needs efficiently.
To enhance customer service, ASIX has implemented a feedback tracking system for technical issues, ensuring that its sales, support, and R&D teams can respond in real time to customer input. Weekly cross-functional meetings are held to review and resolve issues, significantly improving the effectiveness of technical support. According to ASIX’s 2024 customer satisfaction survey, overall customer satisfaction exceeded 90%.
ASIX’s market channel strategy targets Taiwan, Mainland China, Europe, the Americas, and Japan. Centered on customer value, the company continues to expand its market competitiveness through innovative product technologies and timely technical support that earn customer trust.
Customer Relationship Management Strategy
ASIX is driven by customer needs, delivering high-value, competitively priced products through a stable supply chain, innovative technologies, and professional services. The company has established a customer feedback system that enables the sales, technical support, and R&D teams to promptly capture and respond to customer needs, ensuring consistent service quality. Annual customer satisfaction surveys are conducted, covering areas such as service performance, delivery lead time, product quality, and environmental practices. ASIX continuously refines its technical support processes to enhance customer satisfaction and strengthen long-term partnerships.
Customer Satisfaction Survey
ASIX places strong emphasis on consumer rights and is committed to building a customer-centric corporate culture. The company has established a formal Customer Complaint Handling Procedure to effectively address product-related issues and safeguard customer interests. To ensure customer health and safety, as well as compliance in marketing and labeling practices, ASIX maintains strict quality controls. Since its founding, there have been no media reports or substantiated incidents indicating that any product or service has posed risks to the health or safety of consumers or other stakeholders.